For assistance with issues which affect older people and details of national pension matters, please see whether any of the following links are of help:
Department for Work & Pensions (DWP)
The DWP is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits.
The website address of the DWP is www.dwp.gov.uk. and their telephone number is 0800 731 0469. Specifically, to access details of all aspects of the State Pension (e.g. Check your State Pension, Defer your State Pension. Over 80 Pension, etc.) the website address is www.gov.uk/browse/working/state-pension
The Pensions Ombudsman
The Pensions Ombudsman (PO) impartially investigates complaints from members of pension schemes (including personal pensions) or their beneficiaries, employers or trustees. As the Pension Protection Fund Ombudsman, the same person investigates complaints about the way people and their cases have been handled by the Pension Protection Fund and conducts appeals against decisions issued by the Financial Assistance Scheme. Their website address is www.pensions-ombudsman.org.uk and their telephone number is 0800 917 4487
Pension Protection Scheme
The Pension Protection pays compensation to members of eligible defined benefit pension schemes when there is a qualifying insolvency event in relation to an employer where there are insufficient assets in the pension scheme to cover Pension Protection Fund levels of compensation. The Fund's website address is www.pensionprotectionfund.org.uk and their telephone number is 0330 123 2222.
The Pensions Regulator
The Pensions Regulator (TPR) is the UK regulator of workplace pension schemes. It aims to protect the benefits of members of occupational and personal pension schemes and to reduce the risk of situations arising that might lead to compensation becoming payable by the Pension Protection Fund. Their website address is www.thepensionsregulator.gov.uk
Her Majesty's Revenue & Customs (HMRC)
HMRC is a non-ministerial department of the U.K. Government responsible for the collection of taxes, the payment of some forms of State support and the administration of other regulatory regimes. Their website address is www.gov.uk/government/organisations/hm-revenue-customs There are separate telephone numbers for different issues (e.g. self-assessment 0300 200 3310, income tax enquiries 0300 200 3300) so see website for details.
The National Association of Citizens Advice Bureaux
Citizens Advice Bureaux (CAB) provide free, confidential and impartial advice to everyone, whatever problem or issue they face They aim to help with money, benefit, housing and employment problems and with consumer issues. Advice is available from local Citizens Advice Bureaux. In addition, a national phone service is available: Adviceline (England): 0800 144 8848; Advicelink (Wales): 03444 772020. Open 9am-5pm Monday to Friday. For further information, visit www.citizensadvice.org.uk/about-us/how-we-provide-advice/advice/
Age UK provides free information to older people on a range of issues. The main topics they cover are money and legal issues, care, health and wellbeing and work and learning. Visit www.ageuk.org.uk/information-advice to find your local office and more detail of what Age UK has to offer or telephone 0800 055 6112.
The Silver Line
The Silver Line offers the only confidential, free helpline for older people across the UK that is open 24 hours a day, seven days a week. The specially-trained helpline team offer information and advice, link callers to local groups and services, offer regular friendship calls and protect and support older people who are suffering abuse or neglect. The helpline number is 0800 4 70 80 90. For further information on what The Silver Line do, visit www.thesilverline.org.uk/who-we-are/
University of the Third Age (U3A)
The purpose of U3A is to encourage continuous learning for those in their third age for which full-time employment has ceased. Members form interest groups covering a wide range of topics (which could, for example, include computer skills) and activities. No qualifications are sought or offered, learning is for its own sake with enjoyment being the prime motive. For more information and to find your local group, visit www.u3a.org.uk or telephone the U3A National Office on 020 8466 6139.
Privacy Notice for the Wiggins Teape Pension Scheme (the "Scheme")
The Trustees (Beaufort Trust Corporation Limited, BESTrustees plc and the Law Debenture Pension Trust Corporation p.l.c.) hold and process personal data about Scheme members and beneficiaries in order to run the Scheme. In doing so, we comply, and always have complied, with relevant data protection legislation. Further legislation came into force on 25th May 2018 - for details please visit www.wigginsteapepensionscheme.co.uk/WTPS-2018-Privacy-Notice.pdf